Cloud Vendors, Business Applications Providers, Software Vendors and consultants are all evangelizing that the key agenda item towards the digital tranformation process is the: Cloud.
Nobody understands the Cloud!
The Cloud is a place on earth. A network of well connected, properly managed, geographically diversified and securely designed datacenters that are bundled with software to manage, orchestrate, launch and monetize applications that are offered to end-users as Service.
The keyword here is: end-user. If for example, the end user is another tech company that intends to exploit this ‘service’ and offer it down the chain to its customers, this is totally different from when compared to a bank or a retailer, as an end-user.
That is why I feel that placing business first, can actually define the needs from the Cloud Vendor or the Software Provider. Another thing that should be considered is the extend and the effect of each application to the business itself. A core business app should be treated differently than a supplementary business app, where outsourcing to the cloud can be almost painless.
Acronyms such as IaaS, CaaS, PaaS, SaaS are not providing the right picture. Software Vendors should move away from the 1-to-1 association of Cloud terms with on-premise installations and should think more like Service Operators.
Business-as-a-Service defines the next generation of Cloud servicing and it involves the best of breed of all of the above, offered as vertical services.
No matter what you offer, how do you offer it and how good really is, it all comes down to ONE thing: Customer Perception.
Costumer Perception is more than a marketing concept. Is the way that something that is purchased and used, feels right. Is how a service or a product is valued by your customers. How well it fits their needs, how it enhances their experience. Aesthetics and reliability are always the ‘concepts’ to seek; no matter a product or a service.
At the end of the day are all called ‘goods’ cause they have to be ‘good’. However, nowadays ‘good’ is not enough. We are all looking for the ‘Oh My Experience’.
New generation of DANAOS applications and services are designed to provide superb customer experience (CX) and superb User Interface (UI) in order to achieve the best Customer Perception.
DANAOS new generation apps are the best solutions in the maritime industry as they address everyday maritime challenges whilst well supported by domain-specific services; achieving top rank Customer Perception for all DANAOS clients no matter the place, the date or the time-zone.
DanaosONE Issue Tracker and Alerts is a DanaosONE Platform internal (intranet) service that provides a mashup dashboard for viewing your daily alerts and warning originated due to the internal workforce process or personal tasks.
Join DanaosONE Today and offer the Issue Tracking and Alerts Service to your Staff and Associates providing a secure web environment to monitor information from anywhere, anytime.